CrystalPlace Store

FAQ's

1. How do I order lighting products from your company?

The best way to order is by using our user-friendly secure online order form and shopping carts. Your receipt and your shipping information will be automatically generated by e-mail. Please keep mind that you can order from us, online, 24 hours a day.
For customer service or to place orders by phone please contact us at: 1-800-925-8191 (Only Within The Continental United States)
Mon-Fri. 9 a.m. - 5 p.m. (PST) or you can e-mail us at : Contact Us

2. May I customize chandeliers I saw on your web site?

We offer light customization on many of our chandeliers. This includes adding crystals, changing the colors of the crystals and light alterations. Please email your request to Contact Us
Please keep in mind that our design specialists enjoy working with you to create unique fixtures to compliment any decor. For some great design or customization ideas please take a look at our Crystal Prism, Accents and Ornaments. You can call us toll free at 1-800-925-8191 and one of our knowledgeable custom design representatives will be happy to assist you.
Please remember that customized chandeliers may not be covered under our 14 Day Money Back Guarantee.

3. I am building my home, when should I start ordering lighting products?

You should plan your lighting designs as soon as you begin working with your builder. That way the builder can accommodate your fixture choices early on in your building project. Keep in mind that often certain things like weight, size and location will affect most lighting choices. Please contact one of our lighting specialists at 1-800-925-8191 and we will be happy to work with you on selecting the appropriate lighting fixture(s).

4. What is your 14 Day Money Back Guarantee?

Our chandeliers are made from the finest quality materials and workmanship. We are so confident in our customers' satisfaction that we offer a 14 day Money Back Guarantee on any damaged or defective item(s). If you receive any damaged or defective item(s) please promptly notify us by calling us toll free at 1-800-925-8191 and our qualified staff will work with you in replacing or returning the item(s). We will even pay for the shipping charges to return the item (within the Continental US).

Any returned portion of orders over $50 will be assessed a 25% restocking fee.
This restocking fee will not be assessed if the return results from a mistake or error made by CrystalPlace.com.

5. When can I expect to receive my order?

We will notify you by email about your order status and provide you with a tracking number and ship date. We will make every attempt to ship your chandeliers within 10-20 business days. However, if you have a special order or an exceptionally large chandelier, it could take longer. We will keep you informed on status of your large/special order and expected ship date.

6. What happens if the item I want is Out of Stock?

We try to stock all of our chandeliers and lighting products. However, sometimes we are sold out of a certain item. If we are out of stock on a certain item, we will send you an email update immediately to let you know. You then have the option of choosing a different item or, you can keep your order in place and allow 6-8 weeks for delivery. If you need an item sooner and you see that it is not on stock, please call us at 1-800-925-8191 and we may be able to put a Rush on your order. Please note however, you will be charged a Rush Shipping Fee for your order.

7. How are your chandeliers packed for shipment?

Our highly trained warehouse staff takes great care in packing and shipping your order. We secure all crystals in protective trays to prevent any damage during shipping. Large chandeliers are packed in wooden crates and secured to a pallet, minimizing the possibility that the chandelier will be harmed during shipment.

8. Is assembly required with my purchase?

Some chandeliers need no assembly at all. Others may need light assembly to hang crystals and/or crystal strands. When you purchase a crystal chandelier, the crystal strands will be prepared and ready to hang on your chandelier. Each crystal chandelier that requires assembly will come with its own clear instructions showing where to hang each crystal and/or crystal strand.

9. How do I handle the crystals while assembling?

To prevent loss of brilliance, before handling crystals, please remember to wear the gloves that we provide with your chandelier. This will prevent perspiration or grease from your fingers smearing the crystals.

10. What happens if my chandelier gets damaged during shipping?

All chandeliers are completely insured against damage when shipped. If the damage is severe, you need to contact the shipping company immediately to make them aware of the damage and contact us within 3 business days of receiving the product. Anything past 3 business days will be considered your full responsibility.
We will replace the chandelier for you while filing a claim on your behalf. We will also follow up on your claim. If small parts have been damaged (such as crystal or crystal arms) we will replace it for you without delay.

11. How do I calculate the correct chandelier for my room?

Dining Room Tables:
Table seats 4-6 - Choose a chandelier between 20" - 24"
Table seats 6-8 - Choose a chandelier between 25" - 29"
Table seats 8-10 - Choose a chandelier between 30" - 36"
The recommended height your chandelier should be above dining table is: 28" - 32"
Two story Foyer: 10' - 11' above the floor

12. Where are your chandeliers designed?

Our chandeliers are designed in our production facility in Sherman Oaks, California.

13. How long is the warranty on your products?

Our chandeliers are made from the finest quality materials and workmanship. We are so confident in our customers' satisfaction that we offer a 10 year warranty on all our Chandeliers against tarnishing or factory defects. Please remember: It is your responsibility to care for and clean your chandelier properly. When cleaning your chandelier, please use the soft cloth (chamois) included with your package. If you have misplaced it, you can use a dry or damp cloth and use water only.
WARNING: Do not use cleaning products that contain alcohol or ammonia as they will destroy the protective finish on the chandelier. This will void the warranty. Environmental conditions can also impact the condition of your chandelier and may void your warranty. See question number #15 on how to clean your chandelier.

14. Should I hire an electrician to install my chandelier?

Yes, we strongly recommend that you use a licensed electrician to do the electrical installation of your chandelier. Some customers hire an electrician to install and dress their chandeliers. Once the installation has been completed, many customers prefer to dress the chandeliers themselves with our easy to follow instructions sheet.

15. How do I clean my chandelier?

Wash the crystal carefully, one piece at a time, in warm water and mild soap or detergent. Dry immediately with a clean, lint free cloth. Any remaining water spots can be removed with a moistened chamois.
Another way to clean your crystal chandelier is by spraying it with Crystal Cleaner Spray (Available in our Chandelier Cleaner category). We advise that you cover the area underneath the chandelier with plastic before spraying to protect the area from getting wet. Do not use metal polishes, cleaners, abrasives, aerosol sprays, ammonia, glass cleaner, etc, as this will harm your chandelier & will void the warranty.

16. Can I visit your showroom?

Yes, we have two beautiful showrooms located in Sherman Oaks, California. Both can be found on the world famous Ventura Blvd. Each member of our experienced staff is an expert in crystal chandelier sales and design. We welcome your visits and look forward to building your unique chandelier according to your design specifications. For more information and to view pictures of our showroom, please visit our Contact Us page.

17. What kind of crystal do you use?

We use only the finest quality crystals found in the world today to dress our beautiful chandeliers. Please go to All about Crystals to learn about the choices you have while choosing your crystal chandelier.

18. Are you qualified to do custom commercial and hospitality projects?

Since 1986, we have been selected to create unique chandelier designs for numerous upscale commercial and hospitality projects all over the world. We can customize almost any chandelier according to your specifications. Our incredible chandelier designs, combined with exceptional quality crystals at comparatively low prices, have made our showrooms a popular shop for many big names in the entertainment industry. Additionally, many leaders in the lighting industry have made us their first choice when looking for innovative designs.

19. Are your products UL Listed?

Yes, all of our products are UL Listed.

20. Does my chandelier need a special kind of light bulb?

All of our chandeliers come with the required light bulbs. Please see our Light Bulbs located on our Chandelier Components page for a great selection of replacement light bulbs.

21. Do you ship orders outside the continental US?

Yes. We require a 200 U.S. Dollar minimum on all international orders. All international orders must be placed online and paid by Credit Card. Once we have received your order we will contact you via e-mail with your shipping quote. To contact us directly, please e-mail us at Contact Us. When e-mailing us, include your name, shipping address, daytime phone number and the items you would like to order. A Crystal Place customer service representative will reply via e-mail with your quote. Shipping charges for deliveries outside the continental US will be quoted via e-mail within 2 business days of your order or request. After you place your order and approve any related shipping charges, you will be contacted by customer service via e-mail with the details on how to arrange payment. Please note that our free shipping offers apply only to shipments made to the continental United States (this excludes Alaska & Hawaii). Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. Please note that all sales on international orders are final.

CrystalPlace.com. covers up to $100 in free shipping costs, does not cover costs associated with rush delivery.

22. What payment methods do you accept?

We only accept all major credit cards, including Visa, MasterCard, Discover and American Express.

23. Is shipping and handling included in your prices?

All orders within the continental United States (excluding Alaska & Hawaii) over $98.00 have Free Shipping (except in the case of Rush Orders where a Rush Order Fee will apply).
For orders that will be shipped outside of the continental United States there will be a shipping and handling charge based on each individual order. The destination, shipping method, and carrier will determine calculation of charges. You can call us at 1-800-925-8191 or email your order to Contact Us and we will let you know exactly what your shipping and handling charges will be.

CrystalPlace.com. covers up to $100 in free shipping costs, does not cover costs associated with rush delivery.

24. Do you have special prices for the trade?

Yes. Please fill out our Trade Application located on our Home Page. We will review your application and contact you within 3 business days.



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