Quick Index :
--> Shipping Policy
--> Delivery times
--> Truck Delivery Items
--> White Glove Service
--> Returns Policy
--> Restocking Fees
--> Privacy
• All in stock product orders ship within 24 to 48 hours.
• All orders placed after 1 pm PST on Fridays will be shipped on the following Monday regardless of shipping method or service requested.
• Items not in stock require 4-8 weeks to process.
• You will receive a notification e-mail once your order has been processed which will include package delivery times.
• Customers requiring Expedited/Rush delivery and or International shipping options,
please call Customer Service at (818) 789-9837 or e-mail your order to
Contact Us specifying your shipping request.
• All orders requiring overnight delivery service must be placed by 2 pm the day before the package is to be received.
* Up to $100 in costs, does not cover costs associated with rush delivery
1-4 business days
Large and Delicate Items:
10-14 business days or less for larger delicate items including
• Chandeliers and Lamps
• Sconces
• Flush mounts
• Pendants
Out of Stock Items:
Allow for 6-8 weeks (customers will be notified via e-mail at the time of order processing if any of their order items are out of stock)
Special and Custom Made Orders:
Allow for 8-10 weeks
Alaska, Hawaii and International Shipments:
• Please call customer service toll-free at (800) 925-8191 for location specific pricing.
• Orders placed via the web will be held pending your approval of shipping charges.
• International orders will include applicable duties and taxes.
A delivery agent will call you to schedule your delivery.
• A responsible party, over 18 years of age, must be present to sign for and accept your shipment.
• Customers are responsible for package transportation from the delivery truck to the final package destination.
• "White Glove" delivery service is available for all chandelier orders. (Recommended).
location (home, office, site location) where your item will be ready for your inspection
• "White Glove" service charges vary based on the size and weight of the item(s) delivered.
• Customers are contacted via phone regarding pricing and delivery arrangements.
All returns must be sent in their original boxes with original packing materials to ensure a full refund. If return items are damaged during the shipping process as a result of insufficient packing, a refund will not be issued.
All Swarovski crystal and Swarovski crystal parts are considered “Special Order”. Returned Swarovski merchandise must be unopened and sealed in its original packaging in order to be eligible for any type of refund.
In the case of a manufacturer's defect we will replace your item or, if necessary we will exchange or refund the defective item.
• Original S&H charges are refundable only in the case of a manufacturer's defect.
• Return shipping charges are covered only in the case of a manufacturer's defect.
• Custom crafted chandeliers are final sale only and may not be returned.
• Strass® Swarovski® Collection
• Waterford® Collection
• Special orders
A 20% restocking fee will be applied to all returns that include $50 worth of merchandise or more.
This restocking fee will not be assessed if the return results from a mistake or error made by CrystalPlace.com.
For additional information regarding our Privacy Policy
please contact Customer Service at (800) 925-8191
or e-mail us at Contact Us
Shipping Policy
