CrystalPlace Store

CrystallineAmerica - Swarovski crystal & Spectra crystal Distributor
Shipping & Return Policy

 

CrystalPlace offers crystals, crystal prisms, faceted crystal beads, replacement chandelier crystals, crystal chandelier parts and crystal garland Quick Index :

-->  Shipping Policy
-->  Delivery times
-->  Truck Delivery Items
-->  Returns Policy
-->  Restocking Fees
-->  Privacy


Shipping and Delivery  Go to Top ↑

Enjoy free shipping* on all orders of $49 or more. (domestic orders only)
All in stock product orders ship within 24 to 48 hours.
All orders placed after 11:00 AM PST on Friday will be shipped on the following Monday.
We follow up on any back orders. We will ship any back orders once available.
You will receive a shipping confirmation e-mail once your order has been processed and prepared for shipment.
Customers requiring Expedited/Rush delivery and or International shipping options, please notify us via email

Delivery times  Go to Top ↑

Most Site Merchandise:
Domestic Shipping: 2-3 business days
Canada: 3-5 business days
Overseas: 5-12 days

Truck Delivery Items  Go to Top ↑

Truck deliveries are made Monday through Friday, 8 am - 3 pm. PST.
A delivery agent will call you to schedule your delivery.
A responsible party, over 18 years of age, must be present to sign and accept your shipment.

Returns and Replacements  Go to Top ↑

If you are not completely satisfied with your order items you may return them for a full refund within 30 days of receiving your package. All returns must be requested by e-mail and must be accompanied by a CrystalPlace.com e-mail confirmation which is to include a RMA No. (Returned Merchandise Authorization Number)


All returns must be sent in their original boxes with original packing materials to ensure a full refund. If return items are damaged during the shipping process as a result of insufficient packing, a refund will not be issued.

Custom Orders and Special Order are "Final Sale", no refunds are issued.

In the case of a manufacturer's defect we will replace your item or, if necessary we will exchange or refund the defective item.

Original S&H charges are refundable only in the case of a manufacturer's defect.
Return shipping charges are covered only in the case of a manufacturer's defect.
Custom crafted chandeliers & Crystal Strands are final sale only and may not be returned.


Restocking Fees  Go to Top ↑

A 25% restocking fee will be applied to product returns from the following product categories:

Swarovski Crystal
Custom orders
Crystal Chandeliers

This restocking fee will not be assessed if the return results from a mistake or error made by CrystalPlace.com.


Privacy and Security  Go to Top ↑

Please see our Privacy Policy page

For additional information regarding our Privacy Policy
please contact Customer Service at (800) 925-8191
or e-mail us at Contact Us

Ordering  Go to Top ↑

There is no min order. Shipping and handling will apply for orders under $49.00