Shipping & Return Policy


CrystalPlace offers crystals, crystal prisms, faceted crystal beads, replacement chandelier crystals, crystal chandelier parts and crystal garland Quick Index :

-->  Shipping Policy
-->  Delivery times
-->  Truck Delivery Items
-->  Returns Policy
-->  Restocking Fees
-->  Privacy

Shipping and Delivery  Go to Top ↑

Enjoy free shipping* on all orders of $35 or more. (domestic orders only)
All in stock product orders ship within 24 to 48 hours.
All orders placed after 11:00 AM PST on Friday will be shipped on the following Monday.
We follow up on any back orders. We will ship any back orders once available.
You will receive a shipping confirmation e-mail once your order has been processed and prepared for shipment.
Customers requiring Expedited/Rush delivery and or International shipping options, please notify us via email

Delivery times  Go to Top ↑

Most Site Merchandise:
Domestic Shipping: 2-3 business days
Canada: 3-5 business days
Overseas: 5-12 days

Truck Delivery Items  Go to Top ↑

Truck deliveries are made Monday through Friday, 8 am - 3 pm. PST.
A delivery agent will call you to schedule your delivery.
A responsible party, over 18 years of age, must be present to sign and accept your shipment.

Returns and Replacements  Go to Top ↑

If you are not completely satisfied with your order items you may return them for a full refund within 30 days of receiving your package. All returns must be requested by e-mail and must be accompanied by a e-mail confirmation which is to include a RMA No. (Returned Merchandise Authorization Number)

All returns must be sent in their original boxes with original packing materials to ensure a full refund. If return items are damaged during the shipping process as a result of insufficient packing, a refund will not be issued.

Custom Orders and Special Order are "Final Sale", no refunds are issued.

In the case of a manufacturer's defect we will replace your item or, if necessary we will exchange or refund the defective item.

Original S&H charges are refundable only in the case of a manufacturer's defect.
Return shipping charges are covered only in the case of a manufacturer's defect.
Custom crafted chandeliers & Crystal Strands are final sale only and may not be returned.
Crystal arms are manufactured by many different factories around the globe.
Each factory has its own unique way of making the crystal arms.
CrystalPlace does not accept any returns on Crystal Arm Products.

Restocking Fees  Go to Top ↑

A 25% restocking fee will be applied to product returns from the following product categories:

Swarovski Crystal
Custom orders
Crystal Chandeliers

This restocking fee will not be assessed if the return results from a mistake or error made by

Privacy and Security  Go to Top ↑

Please see our Privacy Policy page

For additional information regarding our Privacy Policy
please contact Customer Service at (800) 925-8191
or e-mail us at Contact Us

Ordering  Go to Top ↑