FAQs
General & Trust
Is CrystalPlace.com a legitimate business?
Yes. Crystal Place has been specializing in crystal lighting, chandelier parts, and décor for decades, with thousands of orders fulfilled and verified customer reviews.
Where are you located? Do you have a showroom?
Our chandeliers are dressed, packed, and shipped from our facility in Van Nuys, California. For our current address, hours, and directions, please see the Contact/Visit Us page.
Are your products UL Listed?
Yes, all of our products are UL Listed and meet U.S. safety standards.
Ordering, Customization & Parts
How do I order products from your company?
The best way to order is by using our user‑friendly, secure website. Add items to your cart and check out online. Your receipt and your shipping information will be automatically generated and sent to you by email.
May I customize chandeliers I saw on your website?
Yes, we offer customization on many of our chandeliers. This can include adding crystals, changing crystal colors, and certain light alterations. Please email us your request once you place your order, and we’ll confirm what’s possible.
Can I customize a chandelier or order custom strands/suncatchers?
In addition to chandelier customization, we can often assemble custom strands or suncatchers using our crystals and hardware. Contact us with the product link, measurements, and your ideas so we can advise.
Can you help replace or match crystals and parts for my existing chandelier?
Yes. Email clear photos and measurements of your crystals or parts (such as arms, bobeches, or prisms), and we’ll help identify compatible replacements.
Shipping, Delivery & Returns
When can I expect to receive my order?
We typically ship in‑stock orders within one business day, followed by an email with your tracking number and ship date. Special orders and crystal chandeliers may take a little longer. We’ll inform you via email about the status and expected ship date.
How much is shipping, and do you offer free shipping?
We offer free USA shipping for orders above $22.00
What happens if the item I want is out of stock?
We try to stock all of our products, but occasionally an item sells out. If an item is out of stock, we’ll email you an update right away. You can choose a different item or keep your order open until the item is back in stock.
How are your chandeliers packed for shipment?
Our trained warehouse staff takes great care in packing and shipping your order. Crystals are secured in protective trays to prevent damage. Large chandeliers are packed in wooden crates and secured to a pallet, minimizing the chance of damage during transit.
How long will it take to receive my order?
Once shipped, delivery typically takes 2–7 business days within the U.S., depending on your location and the shipping method selected.
What is your return policy?
We accept returns within a set period from delivery for most new, unused items in original packaging. Custom or special‑order items are usually non‑returnable. Please see our Returns & Refunds page for full details.
What if my order arrives damaged or defective?
Please contact us promptly with photos of the damage. We’ll arrange replacement parts or a replacement order as quickly as possible.
Products & Crystal Quality
Are your crystals real crystal or plastic?
We sell real crystal and high‑quality glass, not plastic. Each product page specifies the crystal type and grade.
Do you sell genuine Swarovski® crystals?
Yes. We carry genuine Swarovski® components. Products using Swarovski are clearly labeled on the item page.
What’s the difference between Swarovski, Magnificent Crystal, and other crystal types?
Swarovski is a premium Austrian crystal known for maximum brilliance and precision cutting. Magnificent Crystal and other quality crystals offer excellent sparkle at a more affordable price. The exact crystal brand is listed on each product.
Sizing, Installation & Bulbs
Is assembly required with my purchase?
Some chandeliers need no assembly at all, while others require light assembly to hang crystals and/or crystal strands. When you purchase a crystal chandelier, the crystal strands are prepared and ready to hang. Each chandelier that requires assembly comes with clear instructions showing where to hang each crystal and/or strand.
How do I handle the crystals while assembling?
To prevent loss of brilliance, please wear the gloves provided with your chandelier when handling crystals. This helps prevent perspiration or grease from your fingers from smearing the crystals.
How do I calculate the correct chandelier size for my room or dining table?
For dining tables, use this guide:
– Table seats 4–6: choose a chandelier between 20″–24″
– Table seats 6–8: choose a chandelier between 25″–29″
– Table seats 8–10: choose a chandelier between 30″–36″
The recommended height above a dining table is about 28″–32″.
For a two‑story foyer, the chandelier is typically hung about 10–11 feet above the floor.
Where are your chandeliers designed and prepared?
Our chandeliers are dressed, packed, and shipped from our facility in Van Nuys, California.
Should I hire an electrician to install my chandelier?
Yes, we strongly recommend that you use a licensed electrician for the electrical installation of your chandelier. Some customers also hire an electrician to install and dress their chandeliers, while others prefer to dress them themselves using our easy‑to‑follow instruction sheet.
What type of bulbs can I use, and are your fixtures dimmable?
Most fixtures accept standard candelabra or medium‑base bulbs within the listed wattage. Many can be used with dimmable bulbs and a compatible dimmer switch—check each product page for specifics.
Cleaning & Care
How do I clean a crystal chandelier without taking it down?
Turn off the power, let bulbs cool, protect the area below, and use a dedicated chandelier cleaner like Brilliante. Spray the crystals so the cleaner drips off, carrying away dust. For very dirty fixtures, gentle hand‑wiping may be required.
Is chandelier cleaner safe for all crystals and finishes?
Our cleaner is formulated for most crystals and common metal finishes. Avoid fabric shades and delicate painted surfaces, and test a small hidden area if you’re unsure.
How often should I clean my chandelier?
Most chandeliers need a light cleaning once or twice a year. In kitchens, smoking areas, or high‑traffic spaces, more frequent cleaning may be helpful.
Hanging Crystals & Suncatchers
Do your hanging crystals create rainbows?
Yes. When direct sunlight passes through high‑quality cut crystal, it can create beautiful rainbow prisms on nearby walls and surfaces.
Can I use your crystals for windows, cars, DIY crafts, or feng shui?
Yes. Our prisms and suncatchers are popular for windows, cars (securely hung and out of the driver’s line of sight), décor, crafts, and feng shui uses.