Refund policy

Returns and Replacements

If you are not completely satisfied with your order items you may return them for a full refund within 30 days of receiving your package.

All returns must be requested by e-mail and must be accompanied by a CrystalPlace.com e-mail confirmation which is to include a RMA No. (Returned Merchandise Authorization Number)

All returns must be sent in their original boxes with original packing materials to ensure a full refund. If return items are damaged during the shipping process as a result of insufficient packing, a refund will not be issued

• Custom Orders and Special Order are "Final Sale", no refunds are issued.

In the case of a manufacturer's defect we will replace your item or, if necessary we will exchange or refund the defective item.

• Original S&H charges are refundable only in the case of a manufacturer's defect.
• Return shipping charges are covered only in the case of a manufacturer's defect.
• Custom crafted chandeliers & Crystal Strands are final sale only and may not be returned.

CrystalPlace does not accept any returns on Crystal Arm Products

Crystal arms are manufactured by many different factories around the globe and each factory has its own unique way of making the crystal arms